Managing a short-term rental property involves more than just finding guests to fill the space. Ensuring the safety of your property and maintaining a positive experience for future guests requires a thorough vetting process. By implementing certain measures, you can minimise potential risks and protect your investment. Here are essential steps to vet guests staying at your short-term property:

1. Require Guests to Sign a Terms & Conditions Document:

Before confirming a booking, have guests review and sign a clear and comprehensive terms and conditions document. This document should outline rules, expectations, check-in and check-out procedures, and any penalties for violating the rules. By formalising these expectations in writing, guests are made aware of their responsibilities and the consequences of not abiding by the terms.

2. Implement a Damage Deposit:

Protecting your property against potential damage is crucial. Ask guests to provide a refundable damage deposit at the time of booking. The deposit acts as a financial incentive for guests to take care of your property during their stay. Clearly communicate the conditions under which the deposit may be withheld, such as significant property damage or violations of house rules.

This also acts as an effective deterrent to guests who know they are likely to cause damage, due to throwing a party.

3. Review Previous Guest Feedback and Booking History:

Gathering insights from previous guests can offer valuable information about potential new guests. Utilise the feedback and reviews from previous stays to understand how responsible and respectful the guests are. Look for consistent positive comments regarding cleanliness, communication, adherence to house rules, and overall behavior. Additionally, analsze their booking history to ensure they have a track record of respectful and responsible stays.

4. Conduct a Phone or Video Call:

Before confirming the booking, consider having a conversation with the guest via phone or video call. This provides an opportunity to gauge their personality, verify the information provided in their booking, and establish a rapport. Ask about the purpose of their trip, the number of guests, and their familiarity with the house rules. A brief conversation can provide valuable insights into whether the guest will be a good fit for your property.

5. Use a Verified Booking Platform:

Opt for reputable booking platforms that offer guest verification services. These platforms often have built-in systems for verifying guest identities, which can add an extra layer of security. Verified guests are more likely to be responsible and trustworthy, giving you peace of mind when renting out your property.

6. Check for Proper Identification:

Request a copy of the guest's identification (e.g., driver's license or passport) and verify it against the information provided in the booking. This helps ensure that the guest is who they claim to be and assists in maintaining accurate records of your guests.

7. Establish House Rules and Guidelines:

Clearly outline the house rules and guidelines for your property and make sure potential guests are aware of them before booking. This can include rules about noise levels, smoking, pets, and other essential aspects. Setting clear expectations from the start helps attract guests who are willing to comply with your policies.

Conclusion:

Effectively vetting guests for your short-term rental property is a crucial step in managing your investment and ensuring a positive experience for all parties involved. By utilising a combination of terms and conditions documents, damage deposits, previous guest reviews, and personal communication, you can significantly reduce risks and maintain the integrity of your property. Always prioritise safety and comfort for both your guests and your property.